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Terms & conditions

Deposit & Final Payments

  • A 50% deposit is required to secure your booking. Your booking is not confirmed until the deposit is paid.

  • The final balance is due 1 week before your pick up/delivery date (2 weeks for wedding cakes). Your invoice will contain all of these dates.

  • If the final payment is not made by the due date you may face your booking being cancelled.

Cancellations & Refunds

  • All cancellations must be applied for in writing via email.

  • If you cancel your booking 2 weeks or more before your pick up/delivery date, you will only receive 50% of your deposit back. 

  • If you cancel your booking less than 2 weeks before your pick up/delivery date, your deposit is non-refundable. This is to cover the cost of ingredients, materials and the loss of other potential bookings.


  • Any changes to your booking must be applied for in writing via email.


  • Date changes will be subject to the availability of future dates. If the date is changed within 2 weeks of your booking you may face a change fee.

  • Design changes are to be made no latter then 2 weeks before your booking date. Please be aware that design changes may increase the price of the original quote.

Product Care

  • Once your product has left the possession of Natacakes via pick up or delivery, all responsibility and care is no longer that of Natacakes. 

  • Please ensure all cakes are stored in the fridge or a chilled area until a couple of hours before your event. Keep cakes out of direct sunlight and away from heat.


  • Natacakes takes no responsibility for food related allergies.

  • Natacakes operates from a kitchen that may have traces of allergens including nuts, wheat, eggs, and dairy, therefore it is the client's responsibility to ensure any guests of these risks.

  • Please ensure you advise on your order if you do have any food allergies and we will advise you if it is something we can cater too. 

Acceptance Of Terms & Conditions

  • By placing an order and paying your deposit, you are consenting to Natacakes terms and conditions listed above.​​​

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